E3 Content Strategy created a clear, compelling message for my website and helped me identify the appropriate tone of voice to properly address my target audience. Kathy's expertise and professionalism showed throughout the process making clever recommendations and always aiming for the ultimate user experience. Working with Kathy has been a very positive experience and I am certain that I will have a long term business relationship with Kathy and E3 Content Strategy.
~ Alex Aranda, Founder, Principal Consultant, Innovo Ideas Interactive
Kathy is one of those rare people who is contagiously passionate about what she does. She brings analytical and creative skills to the table, quickly identifies the key issues and constraints, and proposes solutions that meet audience needs and satisfy our business drivers. She has worked for me on a number of projects, and the usability of her information design and her writing have always been first class. Her solid communication- and project-management skills have made every project a success. I highly recommend Kathy, and hope to have the opportunity to work with her again, soon.
~Jerome Ryckborst, Usability & Technical Communications Manager,
Gemcom Software International
Kathy is a skilled multi-disciplinary practitioner in content development, research, usability, and more. We worked together on a project as peers sketching micro-site ideas for a new service. In addition to providing content, Kathy openly collaborated on the creative elements, storyboards, and helped problem solve. Her contributions helped drive and shape the concepts and overall customer experience; this was way beyond the role of merely being the writer on the project.
~Lydia Swangren, Senior User Interface Designer,
Global Customer Experience, HSBC
Kathy has led a number projects for me, including content strategy, user research, and competitive analysis. Her work is always thorough and insightful, and has contributed significantly to the success of key business goals. She has provided valuable guidance on improving usability through content, and has a holistic approach that ensures all project needs are considered and met. I hope to work with Kathy again.
~ Tom Cannon, Digital Channels Lead,
OneHSBC
Kathy’s exemplary research skills allowed us to complete some long-awaited documentation for various business units. Her delivery of API Syntax documentation was also well-received by third party vendors; we shall continue to use her API template as we expand our documentation in this area. Our teams of development and quality assurance professionals found her to be a pleasure to work with.
~ Mala Rupnarain, Product Communications Manager,
Custom House
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