We integrate content best-practices with standard user-centred design (UCD) and customer experience (CX) processes and methodologies. We can work within your existing UCD or CX teams, or put together a team specifically targeted to your project needs.
We customize each project’s activities based on your needs, budget, and timeline. Here are some of the activities that we may provide, depending on your project needs:
Stakeholder interviews
Competitive analysis
Customer Research
Benchmark metrics
Research review
Usability review
Content audit
Journey & Content mapping
Content strategy guide
Content style guide
Editorial calendar
Best practices
Personas
Web analytics
Content testing
Usability testing
Satisfaction surveys
Iterative testing
Writing and editing
Information design
Information architecture
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